Terms & Conditions

SafeTrac Solutions Limited, Terms & Conditions of Sale

All contracts for the sale of products or services made by SafeTrac Solutions Ltd ‘SafeTrac’ (registered in England and Wales no. 50109584) are deemed to include these Terms and Conditions of Sale (the Terms), which shall prevail over any other document or communication between the parties unless otherwise agreed in writing. For the purposes of this document the term Product shall include vehicle tracking systems and terminals, antennae, cables and any ancillary equipment and accessories, any third party services offered by SafeTrac. The term Services shall include delivery, installation, repair and replacement of Products and the provision of data, reports and other information by any medium, the term SIM Card shall mean any subscriber identity module used in any of the Products, and the term Customer shall mean any company, partnership, association or individual entering into a contract for the purchase or rent of Products or Services from Safetrac. If any part of the Terms should be found to be invalid or unenforceable by a court or other competent authority, then the rest shall not be affected. Each of the parties agrees that these Terms represent the entire agreement between them. Any notice to be given in respect of these Terms by either of the parties shall be in writing, and delivered to the registered office or principal place of business of the other.

Prices and Payment Terms

Prices are only valid if expressed in writing by SafeTrac and only for the quantity of Products and time period stated in its quotation or order confirmation. If not stated, the validity period is 30 days. Unless otherwise stated on SafeTrac order confirmation or invoice, payment of all invoiced amounts shall be made within 14 days of the date of invoice or before any due date for payment shown on the invoice. If any payment is not made by the Customer by the due date, SafeTrac reserves the right to charge the costs of any invoice reminders to the outstanding debt as follows: £10.00 plus vat for first written reminder,15% plus vat of the total debt value or £50.00 plus vat (whichever is greater) if sent to our debt collection agency until payment is received in full. We also reserve the right to charge 4% on the outstanding balance per month (compound interest) until payment is made.

SafeTrac reserves the right to vary at any time and without notice the specifications and design of the System and to supply the System as so varied in performance of any order.
Descriptions and illustrations of, and other information relating to, the supply of the System contained or referred to in any publicity material are for general guidance only; neither they nor any representation made by any of the employees or agents of SafeTrac form part of any contract between SafeTrac and the Customer or between the Leasing Company and the Customer except to the extent expressly attached to and made part of the agreement.

If the Customer agrees to lease or hire the Products from a third party such as a finance company, it is the Customer’s responsibility to ensure that all lease or hire agreements, payment guarantees, acceptance notes and initial payments are completed satisfactorily within 7 days of delivery. If the Customer fails to comply with this requirement or the 3rd party fails to pay SafeTrac within 30 days from delivery, then Safetrac shall invoice the Customer directly for the Products at its published prices and such invoice shall be payable by the Customer within 7 days. All products rented under this agreement remain the property of SafeTrac Solutions Ltd. They must be returned in good order to SafeTrac on termination of this agreement.  Lost, damaged or non-returned products will be charged at £245 each plus vat .


All rental charges or other quoted prices are exclusive of VAT.
Unless otherwise specified, the cost of installation is not included in the rental charges.
Rental and other charges shall be paid strictly when due and may be invoiced in respect of any vehicle(s) which have been installed with the System notwithstanding that the System may not have   been installed on other vehicles identified in the Customer’s Order.
Text messages will be charged at the rate of £0.12 per message ,billing will occur when the account has reached £50.00 a deposit may be required. If you are on a monthly payment scheme any  payments not made within our 30 day terms ,or as per our invoice , will attract a £25 administration charge.
All payments must be received for the hardware (with the exception of internal lease agreements) prior to installation. If payment is not made and a booking for installation is cancelled there is a  £55 cancellation fee per install.
Direct Debit is mandatory any non payment or cancellation of the direct debit will result in a £50 admin fee.
Once an order is placed any cancellation after 24 hours will result in £25 admin fee per unit ordered. Returned goods either under warranty or repair , the cost of shipping said goods back to the customer  shall be billed direct to the customer at standard postage rates , or via our stand courier rates.

Delivery and Installation

All delivery times and dates are approximate, but SafeTrac shall use its reasonable endeavours to respect them. Time shall not be of the essence, and SafeTrac shall not be liable for any loss or damage resulting from late delivery or from its failure to respect an appointment for installation. If the Customer delays the installation of any Products beyond 30 days from the date of the first Product installation for that order, SafeTrac shall be entitled to deliver the remaining Products to the Customer’s delivery address and the order shall be deemed to be complete.

if the location  for installation of the system on the vehicle(s) is not set out in the customer’s order then the location for installation shall be determined by SafeTrac,

The customer will provide full access to the vehicle(s)and the premises where installation is to take place during normal working hours ,, and will ensure that the vehicle(s), premises, the plant and thereon, are in a fit condition for the safe carrying out of the installation work and indemnify SafeTrac  against all loss suffered by Safetrac, and against its employees agents or any damage to the property of SafeTrac or loss caused by the unfitness of such premises, plant or equipment.

SafeTrac shall carry out installations in accordance with the vehicle manufacturer’s recommendations. SafeTrac accepts no liability for any personal injury or damage to property or other loss caused by the defective carrying out of installation work, otherwise than in circumstances of clear negligence on its part.
If installation work is carried out otherwise than in normal working hours the resultant overtime charges will be borne by the Customer unless specific prior agreements have been made. The Customer will be responsible for the arranging and carrying out of work required from ancillary trades to support the installation work carried out by SafeTrac.

The Customer will ensure that a responsible representative of the Customer will be present at installation in order to confirm acceptance of the installation, failing which SafeTrac will be entitled to give such confirmation on behalf of the Customer.

In the event that installation is carried out by the Customer or a person appointed by the Customer, SafeTrac shall not be liable for any loss or damage whatsoever, arising directly or indirectly, as a result of any negligence or failure to follow SafeTrac’s written instructions in installing the Products.

Title and Risk

Title in Products purchased by the Customer passes upon full payment and until then the Customer must insure and store the Products separately and maintain them in good order. Title in Products rented by the Customer shall remain vested in SafeTrac and these Products must be returned to SafeTrac at the expense of the Customer in good order at the end of such rental. Title in the SIM Card shall remain vested in Safetrac, or its provider of SIM Cards, in all circumstances Risk in the Products passes to the Customer upon their delivery to the Customer’s designated delivery address, regardless of whether installation has been completed or not.


SafeTrac guarantees to the Customer that the Products purchased will be free from defects for a period of 12 months from delivery unless otherwise stated on the order confirmation. Should the Products be defective within this period, SafeTrac will repair or replace them within a reasonable time using components or replacements that are new, or equivalent to new. In the case of Products rented from SafeTrac this guarantee will continue for the duration of the Product rental.

SafeTrac does not warrant that the Products are fit for any particular purpose, nor that that the Services will be without disruption, nor that any reports, data or information provided as part of the Services will be free from errors, omissions, inaccuracies or nonconformities, and SafeTrac shall have no liability or obligation to the Customer in this respect except as provided hereunder.

SafeTrac makes no warranty for the security or integrity of any connection or transmission used in the provision of the Services.

SafeTrac shall not be liable for and provides no warranty for any damage caused by the Customer or his representative or any unauthorised 3rd party through incorrect installation, use, modification or repair of the Products, nor for any accidental or other damage to the Products caused by any party or external force.

Intellectual Property Rights

SafeTrac retains all SafeTrac-owned Intellectual Property in the Products and Services. Copyright and all other intellectual property rights subsisting in the database accessible via the Services and each and every piece of information provided through the Services ‘The Information’ is owned by Safetrac or the providers of such information. The Customer may use Information retrieved from the Services only for his own purposes which means that the Customer may not sell, resell, retransmit or otherwise make the Information retrieved from the Services available in any manner or on any medium to any third party unless the Customer has obtained SafeTrac’s prior written consent.

Web-Site Access

Subject to compliance by the Customer of the Conditions, SafeTrac will during the Rental Period provide the Customer with access to the website which will enable the Customer to use the System in relation to the vehicle(s).
Access to certain pages of the Web-Site may be restricted by a username and a password and unless otherwise notified by SafeTrac, the Web-Site will be designed to run using Google Chrome. Any computer that does not meet these specifications will not gain the full benefit of the System.
Access to the Web-Site and Customer’s right to use the System is granted in return for the Customer abiding by these Conditions. If the Customer is in breach of these Conditions or the terms of any agreement with the Leasing Company then SafeTrac may immediately on notice either terminate or suspend without liability on its part the agreement or the use and access by the Customer of the Web-Site by invalidating its username and password or any other appropriate means.
The Customer will not use the System for any of the following:(a) the transmission of any material that is defamatory, offensive or of an abusive, obscene or menacing character;
(b) to cause anxiety to, annoy, or inconvenience any other person, business, or organisation:(c) to violate or infringe the rights of any person, business, company, or other organisation; or(d) to send any message that might otherwise be unlawful.(e)the non-payment of any outstanding invoices due to SafeTrac.

The Customer agrees to keep its user name and password in a secure place and not disclose it to any third party. The Customer shall not connect to the System (which expression includes the Web-Site) any software or hardware not approved in writing by SafeTrac and shall keep SafeTrac fully indemnified against all losses, costs, damages, claims and expenses resulting from any damage (including without limitation any damage caused by any virus or other disruptive software) to the System or to the business carried on by SafeTrac where such damage is caused by the Customer and also in respect of any losses, costs, damages, claims and expenses suffered by Safetrac resulting from any breach by the Customer of the agreement.
SafeTrac reserves the right to remove any material placed on its servers by the Customer that SafeTrac, in its reasonable opinion, believes violates these Conditions or is otherwise harmful to its interests or those of any other users of the Web-Site.

SIM Cards

The Customer shall not remove, or permit or allow others to remove, any SIM Card from any of the Products. The Customer is responsible for the loss or theft and any consequent (including fraudulent or improper) usage of the SIM Cards. In the event that SafeTrac has reasonable grounds to believe that the customer may be in breach of the provisions of this clause, SafeTrac may, at its sole discretion, discontinue the provision of Services to the Customer on any one or all of the Products supplied to the Customer. On termination of agreement 3 months notice is required to cancel sim cards .If written notice is not received prior to 3 months of the Initial Period or the previous Renewal Period, SafeTrac will require full payment of 12 months’ service provision.


Both SafeTrac and the Customer must treat all information received from the other marked ‘Confidential’, or which is reasonably obvious to be confidential, as it would treat its own confidential information. Information that is to be considered confidential may include, but not be limited to: business plans, lists of customers, operational and technical data and product plans. The provisions of this clause shall survive the termination of any contract between The Customer and SafeTrac by three years.


Nothing in these Terms shall exclude or limit SafeTrac’s liability for death or personal injury caused by SafeTrac’s negligence nor its liability for fraudulent misrepresentation Without prejudice to any other provision of these Terms, in any event SafeTrac’s total liability for any one claim or for the total of all claims arising from one act of default on SafeTrac’s part (whether in tort, contract, negligence or otherwise) shall not exceed the total amount paid by the customer for the Products or Services in respect of which a claim is made. In the case of any claim made against SafeTrac for disruption to the Services or any errors in the Information provided, SafeTrac’s liability shall not exceed the total price paid by the Customer for the Services for the duration of any such disruption or errors and only in respect of those Products for which the Services were affected.

SafeTrac shall not be liable to the Customer for any economic (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), special, indirect or consequential losses.

Contracts (Rights of Third Parties) Act 1999

A person who is not a party to this contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

Force Majeure

SafeTrac shall not be liable to the Customer for non-performance or delay in performance of any of its obligations under these Terms or loss or damage of any Products due to acts of God, war, riot, civil commotion, embargo, strikes, fire, theft, delay in delivery or services of sub-contractors or sub-suppliers, shortage of labour or materials, confiscation or any other unforeseen event (whether or not similar in nature to those specified) outside the reasonable control of SafeTrac.


This agreement shall last for an initial period of one year (‘Initial Period’) and upon expiry of the Initial Period, this agreement shall remain in full force and effect for successive periods of one year (‘Renewal Periods’) each of which shall begin the day after either the Initial Period or previous Renewal Period ends, as the case may be.  The fee and terms in any Renewal Period shall be those applicable at the end of the Initial Period or previous Renewal Period unless at least one  months prior to the end of the Initial Period or Renewal Period (as the case may be), SafeTrac has given written notice to the customer of a change in the fee and/or the Terms.

The customer can give notice of terminating the agreement by providing written notice 3 calendar months prior to the end of the Initial Period or the previous Renewal Period as well as 3 months’ termination fees. Or such fees that are required to cover licenses incurred by SafeTrac.  SafeTrac will still require full payment of the remaining amount on invoices and for period of contract, although the service will terminate from the date of notice received. If written notice is not received prior to 3 months of the Initial Period or the previous Renewal Period, SafeTrac will require full payment of 12 months’ service provision. Goods must be returned in good order to SafeTrac on termination of this agreement.  Lost, damaged or non-returned products will be charged at £245 each plus vat.  The contract is not terminated until all fees owing to SafeTrac have been received.

SafeTrac may terminate any contract with the Customer if he commits a material or persistent breach of these Terms and fails to remedy this within 14 days of written notice, email,or with immediate effect if the Customer does any act that might jeopardise the continuance of the Services.


The Customer may not assign his rights or obligations, in whole or in part, to any third party without SafeTrac’s written approval.

Governing Law and Jurisdiction

This Agreement and these Terms shall be construed in accordance with English law, and shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SafeTrac Solutions Ltd, registered in England and Wales number 50109584. Registered Office: Cornerways House, School Lane, Ringwood, Hampshire BH24 1LG.

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